Virtual planning
Put together your individual van racking system.
Customer Care
Support throughout the life of your system
Our support does not end when your new laboratory, workstation or testing system is installed.
Bott can help you assess technical queries, coordinate appropriate support and identify suitable options for repairs, replacement parts, upgrades, additional training and future system modifications.
Because our systems are modular, many solutions can be adapted or expanded as your equipment, teaching requirements or production processes change.
Available support will depend on the installed system, project requirements and agreed service scope. Your Bott contact will help identify the most appropriate next step and coordinate assistance where required.
Our support does not end when your new laboratory, workstation or testing system is installed.
Bott can help you assess technical queries, coordinate appropriate support and identify suitable options for repairs, replacement parts, upgrades, additional training and future system modifications.
Because our systems are modular, many solutions can be adapted or expanded as your equipment, teaching requirements or production processes change.
Available support will depend on the installed system, project requirements and agreed service scope. Your Bott contact will help identify the most appropriate next step and coordinate assistance where required.
The concept
- Support is tailored to the installed system and the customer’s individual requirements.
- Assistance may include technical advice, troubleshooting, remote support, minor adjustments or coordination of on-site assistance.
- Where additional work is required, the appropriate scope and next steps will be agreed with the customer.
- Support options can be reviewed as systems, equipment and operational requirements develop.
- Support is tailored to the installed system and the customer’s individual requirements.
- Assistance may include technical advice, troubleshooting, remote support, minor adjustments or coordination of on-site assistance.
- Where additional work is required, the appropriate scope and next steps will be agreed with the customer.
- Support options can be reviewed as systems, equipment and operational requirements develop.
Benefits
- Responsive assistance: Technical requirements are assessed and directed to the appropriate specialist.
- Flexible support: Assistance is adapted to the system and individual customer requirements.
- Clear communication: Customers are kept informed of the proposed actions and next steps.
- Lifecycle support: Options are available for repairs, replacement parts, upgrades, training and system modifications.
- Future flexibility: Modular systems can be adapted or expanded as requirements change.
- Responsive assistance: Technical requirements are assessed and directed to the appropriate specialist.
- Flexible support: Assistance is adapted to the system and individual customer requirements.
- Clear communication: Customers are kept informed of the proposed actions and next steps.
- Lifecycle support: Options are available for repairs, replacement parts, upgrades, training and system modifications.
- Future flexibility: Modular systems can be adapted or expanded as requirements change.
Get in touch
Thank you for your interest in bott electrical laboratory solutions. To assist you with your enquiry, we require some key information from you. After completing and submitting this form, a member of our team will be in contact with you regarding next steps.
